How good is excellent customer service?

Having used FLM LB-60 leveling base for couple of years now it got broken during our move to a new house. I sent it back after official warranty period in hope that they could fix it.

Yesterday I got home from last filming trip to Canada and there it was, package from FLM waiting for me. I opened it knowing that there would be my leveling base, hopefully fixed, but instead there was two. Old broken one and brand new one including letter “With regards back”.

In my email correspondence I offered to pay for repair costs, shipping and whatever inconvenience this might cause to them but there was no mention about anything like that in package I received. This is what I call excellent customer service! Thank you FLM


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